Summary:
Doctor David Dao was forcefully removed from a United flight due to lack of seats for United employees that had to fly another route the following day. Public backlash in the media is bring a focus on the little known rules of carriage by the US airlines. As the result of United Airlines behavior the United Airline stock plunged almost 3% at the market opening. United Airline CEO is profusely apologizing for such forceful approach in enforcing the rules. US senators are Calling for review of passenger rights in order to avoid future confrontations between passengers and airline.
Questions:
1) Why are airlines allowed by law to force a paying passenger off the flight because airline has oversold the flight?
2) What would you do if this happened to you?
3) What would you think an appropriate punishment for the airline should be?
https://www.usatoday.com/story/news/nation/2017/04/11/united-ceo-employees-followed-procedures-flier-belligerent/100317166/
I think that law enforcement should under no circumstances be able to do this. It is United's fault they over sold the flight, but they act like they don't have other flights going out every 30 minutes. If this happened to me I'd probably sue them and ask for free unlimited flying for the rest of my life because I'm petty. An appropriate punishment would be to limit the number of planes they get to release each day.
ReplyDeleteUnited is naturally paying repercussions for this incident since their stock market value has dropped. This financial strain is probably short term, so there still should be new policies created and strictly enforced on the company.
ReplyDeleteThis is obviously another classic example of affirmative action at work. Yea let's just randomly select for a passenger to be aborted and that guy happens to be the classic archetype asian doctor. This is why all the asian ethnicities are tilted off Unite's play and as a result they are taking hits. I think it is a testament to the idea that no one is actually worth anything until they pull out their money. Classic corruption.
ReplyDeleteI think that airlines shouldn't be allowed by law to force a paying passenger off the flight just because the airline oversold the flight. I would sue the airline if this happened to me because it shouldn't be allowed under any circumstances.
ReplyDeleteIf this happened to me, I would definitely bring my case to court and file for a law suit. This is unacceptable behavior. While I understand why an airline would overbook a flight and ask passengers to take another flight, the forceful violence used is against our fundamental rights.
ReplyDeleteThis situation gave me Rosa-Parks vibes. The passenger did nothing wrong, and yet, he still needs to be punished? If I were the doctor, I would definitely sue United, because I would have the money to do so.
ReplyDeleteI feel that this treatment would be a violation of my rights and completely unjustified action. I would sue the airlines and the policies in relation to how passengers are treated should be reviewed.
ReplyDeletei think that he should file a lawsuit. It is their fault for overbooking the flight. If i were him i would definitely sue the airline.
ReplyDeleteWell there is for sure going to be a major lawsuit against the airline by the Dr. and the people on the plane. Not to mention their stock is going to drop exponentially.
ReplyDeleteI think that a lawsuit should be done for this. I do not think they had a right to take the passenger off the plane for doing nothing wrong. The way they forcefully removed him from the plane was disturbing and should not be happen to anyone.
ReplyDeleteAirlines are allowed by law to force someone off a plane because they are a privately owned company, and they will compensate you with a later flight. If this happened to me, yes at the time it may be painful, but there is a lot of money that you can get out of such a large corporation. I do not believe that there can be a punishment, they are going to get sued and there stocks are going to drop rapidly.
ReplyDeleteI think United Airlines are despicable for doing this. I always thought they were a bunch of no life crooks and I think the passenger should definitely sue.
ReplyDeleteI think it should not be allowed to forcefully remove someone from the flight. Instead of dragging the people off, they should offer a better compensation since it was their fault for overbooking the flight. United Airlines is facing all of the repercussions for their actions as their stock plummeted, and I remember reading that the company lost hundreds of millions of dollars in value. However, United Airlines is a major corporation, so I do not think these effects will be long lasting. As a punishment, I think they should change their policies or offer better compensations to create room on an overbooked flight. If this happened to me, I would file a lawsuit because this is terrible behavior and action on the airline's part; they left the doctor bleeding.
ReplyDeleteI do not believe that the excessive force that they had used on this mains right and I believe that there should have been another way that they could remove him or just find another person to get up and leave. But I do believe it was right to take him off the plane because they have all the right to when the passenger signed the contract when buying that ticket on that plane. I would sue them and be rich. I believe their loss of money is enough.
ReplyDeleteAirlines are allowed to remove passengers off a plane when overbooked although they why and how are disturbing in this case. The airline first tried to compensate for volunteers offering them money to take the next flight. The reason why they had to remove this passenger was disturbing though, that they did this so their employees could get on this flight.
ReplyDeleteFrom what I know airlines are allowed to kick people off of a flight as long as they are able to reimburse the passengers somehow. Obviously after this event, their stocks did drop and United is starting to have not so strong reviews after this occurrence.
ReplyDeleteAll airlines can kick people off of overbooked planes as long as they can reimburse that passenger. Of course people can volunteer to get off or they will ask you if you are willing to give up your seat. I believe that if you say no, then they should just go to another person and ask. This would not happen to me at all. Why? Because I would just get off the plane, get my reimbursement, and get on to another flight. It would be that simple for me. I do not know what the proper punishment would be for this.
ReplyDeleteAirlines are allowed to remove passengers off however they handle the situation in disturbing way. They drop $40 million after this incident and now they have to find their way back into business.
ReplyDeleteThey are allowed to remove passengers but I don't think they should have been so violent. I would be pissed if that had happened to me. I think there we have to be a serious consequence.
ReplyDeleteI think airlines are allowed to remove people forcefully because they are protecting the airplane in their eyes. If this were to happen to me I would be a bit upset being that it is their fault there was not enough seats.
ReplyDeleteI believe airlines are allowed to remove people from their plane because it is a private company and it is not owned by the government. However, airlines know they over book and that is their fault if they overbook. They need to provide the correct accommodations for when there are too many on the day of the flight.
ReplyDeleteThe airlines can do whatever they want, regardless of whether or not it makes them look like jerks. The only appropriate punishment for them would be if less people took united due to this incident.
ReplyDeleteI think they have the right to remove passengers, but I do not think they should have been so violent. There must be other ways to remove people without hurting them.
ReplyDeleteI think this is unacceptable behavior by the airline because it violates human rights. I definitely think that United is going to face huge repercussions after this event.
ReplyDeleteThey are allowed to remove passengers, but this was definitely not the way. If a person is in this much distress and the situation caused this must attention, this should be a sign that you're doing something wrong.
ReplyDeleteif i were the passenger i would be chilling, I'm about too get a lot of money after this. An approiate punishment for united airlines would be nothing because people are not going to fly with them anyways.
ReplyDeleteI don't think that an airlines should remove someone if they paid for the flight and haven't caused any trouble. I would be extremely angry and would take legal action if this happened to me.
ReplyDeleteAirlines normally don't have to face controversy like this when overselling flights because they rarely receive resistance and so much publicity. I can definitely see the airline getting into lawsuits, but for now their decrease in stalk will hurt them enough to understand to not let situations get out of hand like this ever again.
ReplyDeleteI think the law that allows airlines to throw off passengers should be repealed. If I were the doctor I would definitely take this to court. I dont think the government should punish United Airline's but losing stock value and a possible lawsuit is a good enough punishment.
ReplyDeleteI don't think that any airline should be allowed to force someone off of a flight that they payed for, in this case he should definitely not have been forced off and if i were put in this position i would definitely sue
ReplyDeleteWell he payed for the ticket so why it shouldn't be allowed for the person to be forced off the plane. If this were me i would sue the airline immediately
ReplyDeleteAirlines should not be able to kick people off of their flight unless it is an emergency, and even if this was an emergency the way that they forced the man off of the plane is completely unjustified. If this happened to me I would sue the company.
ReplyDeleteI believe that airlines shouldn't be able to kick people off. If they need to ensure that there is space for their crew members, they should always save at least 1-2 seats in case of emergency. In addition, this man is a doctor who needs to get to one of his patients. They should have listened to what he was saying and then chosen or asked again. If someone knew that a doctor had a patient in need, I'm sure one person would have gotten up. If this were me, I would sue the company.
ReplyDeleteI do not think it is right for people to be kicked off, but the way that this issue was handled is way different than what people are thinking. This 69 year old man was asked nicely, but he was being very disrespectful, in fact, it is said that at first he had agreed to get off the airplane without a problem, but then he stated chasing his mind. At then end I still believe people should not be kicked out and there should be extra seats.
ReplyDeleteI don't not think it's fair that the airline could just kick people out it should be their responsibility to make sure there is enough seats and I think the airline should be sued and did not have to use the type of force to get the man out of the plane.
ReplyDeleteI would do anything to expose unite airlines for who they really are. Ask the people if they can leave and then pay for their next flight.
ReplyDeleteUnited is naturally paying repercussions for this incident since their stock market value has dropped. This financial strain is probably short term, so there still should be new policies created and strictly enforced on the company
ReplyDeleteThis incident has dropped their stock market value and everyone's view on United. This financial strain is most likely short term and will not affect them in the long run, but yes they need policies to be enforced within United because that incident was ridiculous it should not have happened
ReplyDeleteIn terms of punishment, the PR backlash coming from a public event like this has hurt United's stock in the billions. It nonetheless is a well deserved hit. There were around 40,000 people removed from lights in the past year due to overbooking, but none in the fashion like this, which is where the absurdity comes from. They have a right to remove passenger from flights, with compensation, but in this fashion is was uncalled and frankly illegal.
ReplyDeleteThe airlines have no right to forcefully drag somebody off a plain due to the free country and the publicity of an airline that ensures safety. That plain was not safe at all. If I was put into that situation, I would sue the airline due to their harsh action. United has taken a huge punishment already by losing so much of their money and being out on social media as an airline to avoid.
ReplyDeletethe airlines technically have the right to remove someone from a flight when they overbook, and technically in this fashion. so technically, they did nothing illegal. the morality of their actions (as well as the morality of the rule that allows them to forcibly vacate people from a flight when united is to blame for overbooking) can be called into question
ReplyDeleteI don't think that airlines should be able to remove passengers who have paid for their seat on the flight. I also don't understand why airlines overbook flights because it could lead to problems like this. If this had happened top me I would probably file a lawsuit and try to sue the airline.
ReplyDeleteThis incident will negatively affect United since they will be known as the "abusive" airline and this incident should never happen again, whether the flight is overbooked or not
ReplyDeleteIf i paid for my seat it shouldnt be taken away from me, thats the airlines fault for overbooking so they can deal with it. if i am going to get my seat taken from me, i expect something realllly nice in return.
ReplyDeleteI think what this airline did is horrible, if you buy your ticket you should have the right to stay there.
ReplyDeleteIt happened because their policies allow them to do that, unfortunately. If this happened to me, I would probably get out of my seat to avoid conflict but I would be incredibly angry. We paid for our ticket, we shouldn't have our flight taken away from us. The customer is always first. And if they were to even remove him from his seat, there is no excuse for violently doing so. Ever.
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ReplyDeleteI dont think the airlines should be allowed to drag someone out of a plan at all no matter what. Especially if they are not putiing people in danger or disrupting people i think that there was defeinitely a better way to go about it
ReplyDeleteFrom how big this gotten is crazy. United continues to have airline problems. Im gonna stay away from United
ReplyDeleteUnited Airlines are taking it too far just because it's overbooked and dragging people off the plane like it's 2017 for god sake can't we all settle this in a kindly way and not drag people off.
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